Verification Analyst | Onsite | Quezon City | Day Shift

Powering Trust in Every Transaction

Our client is a leading force in financial security technology, protecting over $216 billion in transactions annually from fraud, error, and cyber threats. With a robust, continuously growing database of verified vendors and cutting-edge automation tools, they provide end-to-end payment protection for businesses worldwide. Trusted by thousands of companies, they help organizations secure vendor onboarding, validate banking details, and ensure every payment goes to the right place—safely, accurately, and efficiently.

Job Description

As a Verification Analyst, you’ll be the frontline in safeguarding customer transactions through thorough verification, accurate communication, and smart fraud prevention. You’ll collaborate with internal teams, ensure timely resolution of cases, and support operational improvements with every interaction.

Job Overview

Employment type: Full-Time
Shift: Day Shift
Work setup: Onsite, Quezon City

Exciting Perks Await!

• Competitive Salary Package
• Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Educational Attainment: At least college level
• Experience Required: 2–3 years in BPO (handling any accounts)
• Hiring Preferences:
• With outbound calls experience
• At least one year of experience working at the most recent company

Your Daily Tasks

• Conduct customer verification inquiries through voice and non-voice channels
• Respond to customer and supplier verification inquiries (inbound and outbound)
• Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery
• Complete frontline work activities within agreed timeframes
• Suggest cost-effective solutions to improve processes
• Collaborate with internal teams to achieve optimal customer and business outcomes
• Participate in training and development programs for professional growth
• Maintain attendance and punctuality according to team and customer expectations
• Follow safety protocols and report any issues
• Use workplace tools effectively to perform duties and prevent customer fraud
• Handle support tasks via phone and email for customers and suppliers
• Contribute to achieving company budget targets
• Identify and generate new business leads
• Stay updated on company updates, processes, policies, and procedures
• Recommend improvements to verifications team practices
• Support departmental activities and projects
• Comply with company standards in service, professionalism, ethics, and conduct
• Perform additional tasks assigned by the business or leadership teams

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Work with global clients across industries, backed by a solid foundation and peers who are passionate about making an impact. Be part of the #EmaptaEra—apply now.